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General terms and conditions

Data of the website operator (hereinafter referred to as the “Service Provider”):

Company name: BFTG Hungary Kft

Registered office:2481 Venice, Balatoni út 2210/2

Company registration number: 07-09-034776

Tax number: 28763394-2-07

Representative: János Tamás Berki, Managing Director

Phone number: +36 70 322 5630

E-mail address: info@bftghungary.hu

Details of the hosting provider:

Name: Websupport Hungary Kft

Head office: 1132 Budapest, Victor Hugo utca 18-22.

Tax number: 25138205241

https://www.websupport.hu

There is no code of conduct for the Service Provider under the Act on the Prohibition of Unfair Commercial Practices against Consumers. The Service Provider is a member of the Chamber of Commerce and Industry of the City of County of County.

Important definitions:

Distance contract: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract.

Contract for the provision of a service:

Any contract, other than a sales contract, under which the business provides a service or undertakes to provide a service to the consumer and the consumer pays or agrees to pay the price for the service.

Service provider:

The service provider is a natural or legal person or an entity without legal personality.

Customer:

A person using the services of the Service Provider.

Consumers:

A natural person acting for purposes outside his/her self-employed occupation and economic activity.

Domestic passenger transport services:

A passenger transport service where both the point of departure and the point of arrival are in Hungary.

Availability of the General Terms and Conditions:

The Service Provider shall publish its current General Terms and Conditions on its website or send them to the Customer by electronic mail.

Content of the General Terms and Conditions:

The present General Terms and Conditions contain the rights and obligations of the Customer using the services provided by the Service Provider, the terms of the agreement between the contracting parties. These General Terms and Conditions apply to passenger transport services ordered from the Service Provider (domestic and international passenger transport, airport transfers, VIP passenger transport). These terms and conditions are considered general terms and conditions, they contain information and regulations in accordance with the provisions of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses. Certain provisions of these General Terms and Conditions apply only to Customers acting as Consumers.

The Customer, if he wishes to use the services of the Service Provider, is obliged to accept the provisions of these General Terms and Conditions, which he can do by selecting the checkbox on the form on the website or by sending a confirmation by e-mail. Upon acceptance of the provisions of these General Terms and Conditions, a contract is concluded between the Service Provider and the Customer in accordance with these General Terms and Conditions. If the Service Provider duly publishes or sends to the Customer a document entitled “These General Terms and Conditions” prior to the payment of the Service Fee, but the Customer does not send the Service Provider any feedback regarding the acceptance of the General Terms and Conditions, but pays the Service Fee to the Service Provider, the Customer shall be deemed to have accepted the provisions of the General Terms and Conditions.

Scope of the General Terms and Conditions:

These General Terms and Conditions will enter into force on 30.04.2024, which is the date of publication of the General Terms and Conditions on the website. The provisions of the General Terms and Conditions shall apply to all Customers and orders from the date of entry into force. These General Terms and Conditions shall remain in force until revoked.

Before sending the order, the Customer declares that he/she is familiar with the provisions of the General Terms and Conditions in force at the time, has read and understood them, has taken note of them and expressly accepts them. By sending the order, the Customer acknowledges that the General Terms and Conditions in force from time to time form an integral part of the contract between the parties.

The Service Provider reserves the right to modify the provisions of these General Terms and Conditions. In the event of amendment, the General Terms and Conditions in force and in effect at the time the order is sent shall apply.

The order process, the creation of the contract:

The contract is concluded electronically, with the Customer sending his order and the Service Provider confirming it (expressly accepting the Customer’s offer) to the e-mail address provided by the Customer, in compliance with the provisions on data protection. The Service Provider has the right to withdraw from the contract even after the confirmation has been returned, for reasons beyond its control (e.g.: the service is no longer provided, force majeure, illness, etc.). In the event of withdrawal, the Service Provider is obliged to settle the account with the Customer if any money has been paid.

The service provider presents its services on its website www.bftgtravel.hu, where you can also request offers, make reservations and book tickets. The Service Provider shall not be liable for any mistakes or incorrect information on the website.

After selecting the current destination, the Customer can read the Travel Information and, if it is suitable for him/her, he/she can enter personal data (name, e-mail address, telephone number) by clicking on the “Bus ticket form” and make a purchase directly online.

You will receive a confirmation of the purchased bus ticket to the e-mail address you have provided.

The information provided on the website does not constitute an offer for the conclusion of a contract by the Service Provider. In each case, the Service Provider shall make an individual offer in accordance with the Customer’s requirements. The contract shall be concluded upon acceptance of the offer by the Customer in accordance with the provisions of these General Terms and Conditions.

The Customer, by accepting the Service Provider’s offer, expressly acknowledges that his/her statement entails an obligation to pay.

The receipt of the order by the Service Provider will be acknowledged in the form of a reply message, if necessary, the Service Provider’s representative will contact the Customer by telephone or by electronic message.

In any case, the contract between the parties is concluded when the Service Provider confirms the Customer’s order.

The Customer accepts that a contract concluded in this way shall not be deemed to be concluded in writing and shall be governed by the law of Hungary. The contract shall be governed by the provisions of these General Terms and Conditions.

Travel conditions:

By using the service, the passenger accepts the terms and conditions of travel and the rules of conduct! The use of the service is at your own risk only.

Conduct rules:

  • tilos az indításjelző megszólalása után fel- vagy leszállni és az ajtók záródását akadályozni,
  • tilos a járművek ablakán kihajolni, vagy tárgyakat ki-beadogatni,
  • tilos rádiót, vagy egyéb készüléket olyan hangerővel használni, ami zavarhat másokat,
  • tilos kerékpározni, vagy gördeszkázni az utasforgalmi területeken, ezeken a helyeken kizárólag gyalog, illetve kerekes székel, vagy babakocsival lehet haladni,
  • tilos engedély nélkül árusítani, vagy kéregetni,
  • tilos tűz- vagy robbanásveszélyes anyagokat szállítani,
  • a kutyát csak szájkosárban, vagy biztonságos eszközben szabad szállítani,
  • tilos a járműveken és az utasforgalmi területeken dohányozni,
  • tilos a járműveket és a megállóhelyek bútorait, elemeit rongálni.
  • járműveinken az étel és italfogyasztás nem megengedett.

Vehicles can only be boarded with a pre-booked ticket. If all these conditions are met, the person may be excluded from the journey:

  • aki ittas vagy bódult,
  • aki magatehetetlen vagy kísérő nélkül nem képes utazni (a hat éven aluli gyermek például nem utazhat kísérő nélkül)
  • aki botrányosan viselkedik, magatartásával, tevékenységével vagy más módon zavarja a többi utast,
  • aki magatartásával veszélyezteti saját és utastársai testi épségét, egészségét, a jármű vagy berendezéseinek épségét, tisztaságát,
  • aki ruházatával, poggyászával, vagy egyéb módon beszennyezheti a járművet, vagy utastársait,
  • aki csomagolatlan, vagy nem visszazárható csomagolású ételt, vagy italt fogyaszt, esetleg azzal mások ruházatát, testi épségét (pl.: forró kávé), vagy a jármű tisztaságát veszélyezteti,
  • aki olyan tárgyat, vagy állatot visz a járműbe kézipoggyászként, amit egyébként nem szabad ilyen módon szállítani,
  • aki érvényes jegy, vagy bérlet nélkül utazik, vagy azt nem mutatja fel a jegyellenőrnek, amikor erre felszólítják,
  • akinek van papírjegye, vagy bérlete, de az annyira megkopott, megrongálódott, hogy olvashatatlanná vált,

Furthermore, the passenger is liable for any damage caused by him/her!

The contract is concluded in Hungarian, the Service Provider stores the order in electronic form, the contract is not filed in any other way, so it cannot be retrieved later.

The customer is obliged to provide his/her own real data when placing the order. In the event of false or unrelated data provided during registration and ordering, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the Customer uses its services in the name of another person and with the data of another person.

The Service Provider shall not be liable for any problems resulting from incorrect, incomplete or inaccurate data provided by the Customer, given that the Service Provider shall provide the Customer with the opportunity to check the data in any case during the order.

Customer service:

The Service Provider shall answer the Customer’s questions regarding the order at the contact details set out in these General Terms and Conditions.

Service fee:

The prices indicated on the website and in the individual offer are valid consumer prices, which are denominated in Hungarian Forint and include the General Sales Tax.

The Service Provider reserves the right to change prices.

After the confirmation (acceptance of the order) sent by the Service Provider, the final amount of the service fee to be paid will not change. However, it is possible that due to a technical error or a clerical error, the price shown on the website or in the offer may be significantly different from the market price. Even in the case of an incorrect price, an order confirmation may be sent to the Customer’s e-mail address, but this shall not be considered as acceptance of the order. In such a case, the Service Provider will contact the Customer by telephone (or e-mail) for agreement. Such orders shall not be considered valid by the Service Provider and the Service Provider shall not be liable for any damages resulting therefrom. The Service Provider shall make every effort to display its prices accurately on its website and in its individual offers. If, despite all due care, an incorrect price is indicated, the Service Provider shall not be obliged to provide the service at the incorrect price.

Possibility to correct data entry errors:

During the order process, the Customer has the possibility to correct or delete the data provided.

If the Customer wishes to modify the data provided after the order has been sent, he/she can notify the Service Provider of this using the contact details provided in these General Terms and Conditions.

By finalizing the order, the Customer acknowledges that the Service Provider cannot be held liable for any damages resulting from the Customer’s incorrect data entry or inaccurate data.

An inaccurately entered e-mail address during the ordering process, or a full mailbox, may result in no confirmation of the order, which may prevent the conclusion of the contract. In such cases, the Service Provider will attempt to contact the Customer by other means.

Payment and cancellation conditions:

The service ordered can be paid in advance by bank transfer, cash. Payment of the service fee is a condition for the use of the service.

Payment in advance by bank transfer: in this case, the Customer shall transfer the payment to the Service Provider’s bank account. The Customer is entitled to use the service once the amount has been credited to the Service Provider’s bank account.

Payment in cash: the Customer shall pay the Service Provider the amount of the ordered service in cash before using the service.

The Service Provider, in compliance with its legal obligation, draws the Customer’s attention to the fact that the contractual declaration shall entail a payment obligation in favour of the Service Provider.

The Customer shall be entitled to cancel his order by unilateral declaration to the Service Provider, without obligation to give reasons.

If the cancellation is made more than 24 hours before the date of travel (pick-up), the Service Provider will return the full amount of the service fee to the Customer’s bank account.

If the cancellation is made less than 24 hours before the date of travel (pick up), the Customer will be charged the amount of the service fee.

If the passenger does not show up at the agreed time of travel, the Service Provider will not refund the service fee.

If the Customer fails to use the service at the agreed time, the service is deemed to be completed and the amount paid cannot be used for any other purpose and is not refundable.

If the Service Provider, through his own fault or through no fault of his own, is delayed in the performance of the service, either in whole or in part, fails to appear at the agreed time, is not available, cannot start the trip through his fault or cancels the trip, he is obliged to make up for the delay and to consult the Customer on the possibility of doing so.

Delivery time, use of the service, liability:

The date of performance is the date of the provision of the service, according to the booking.

The Service Provider reserves the right to refuse the Customer’s booking if it has reason to believe (e.g. based on its previous behaviour) that the Customer is not behaving properly when using the service.

During the period of the Covid 19 epidemic, the Customer is obliged to wear a mask covering his nose and mouth when travelling in a private vehicle.

The Service Provider shall not be liable for any health problems that may arise due to the failure to wear masks and the possibility of contamination between passengers.

The Service Provider does not conclude contracts with minors. By accepting these General Terms and Conditions, the Customer declares that he/she is at least 18 years of age at the time of conclusion of the contract.

The Service Provider reserves the right to deviate from the information provided in advance with regard to the route, in exceptional and justified cases.

The Service Provider is also entitled to change the time of the service, of which it shall notify the Customer in advance. The Service Provider shall not be liable for any inconvenience caused by incorrect contact details, incorrect flight numbers or the unavailability of the Customer.

The Customer is obliged to have valid accident, sickness and baggage insurance (hereinafter referred to as “Insurance”) for the duration of the trip. The Service Provider draws the Customer’s attention to the fact that, in the absence of insurance, the Customer shall be fully liable for any damage suffered by the Customer and caused by the Customer.

The Service Provider informs the Customer that the service fee does not include the cost of insurance.

The Service Provider shall not be liable for cancellations, delays, modifications, rerouting to other airports or delays due to weather conditions when providing airport transfer services.

The Service Provider also excludes its liability for extraordinary weather conditions, accidents, road closures, demonstrations and any other events, before or during the service, which prevent the timely provision of the service. The Service Provider shall not compensate the Customer for any loss incurred by the Customer due to such situations, even if the Customer misses the flight due to such cause.

The passenger vehicle used for the transport can only carry the average amount of luggage needed for the journey (two suitcases and one hand luggage). In the case of multiple luggage, the Customer must notify the Service Provider in advance of such a requirement and pay any additional costs incurred. If the Customer fails to give prior notice of his/her need to carry more than one parcel and only notifies the Supplier (or his/her representative) of this at the point of embarkation, the Supplier (or his/her representative) shall be entitled to refuse to take the parcels.

The Service Provider also undertakes to transport luggage other than the usual luggage (pets, baby carriages, skis, bicycles, etc.), provided that the Customer notifies the Service Provider of such a request in advance and pays the additional cost of the service.

The Service Provider is not responsible for the contents of luggage.

The Customer is obliged to arrive punctually at the time of travel, at the appropriate place and in appropriate clothing (clean, unpolluted clothes), in a fit and healthy condition for travel. In the event of the Customer being drunk, intoxicated or otherwise unfit, the Service Provider (or its representative) shall be entitled to refuse the service.

Eating food and any other polluting activity in the passenger vehicle is prohibited. If the Customer fails to stop such activities at the request of the driver of the vehicle, the Service Provider shall be entitled to recover the costs incurred by the Customer for cleaning.

If the Customer causes damage either to a passenger vehicle belonging to the Service Provider or to the property of other persons, the Customer is obliged to compensate for the damage. The Service Provider excludes all liability arising from such situations.

If the Customer disturbs his/her passengers or the driver of the vehicle by his/her behaviour and does not cease such activities when requested to do so, the Service Provider (or his/her representative) is entitled to interrupt the journey and to have the Customer removed. The Service Provider shall not be liable for any damage or inconvenience resulting from such situations.

The Customer undertakes to comply throughout the duration of the journey with the generally accepted

rules of conduct and hygiene. In the event of a serious breach of these rules or repeated breaches despite a warning, the Customer and his luggage may be removed from the vehicle. In such a case, the Service Provider excludes its liability for damages and will not reimburse the cost of the journey.

It is strictly prohibited to place weapons or objects that appear to be weapons, narcotics, intoxicants, explosives, flammable, toxic or corrosive substances and any other devices, substances or substances that may cause harm to others.The Service Provider shall refuse to transport such substances if it becomes aware of them, and may have the packages containing such substances removed from the vehicle without delay or hand them over to the appropriate competent body.

The Customer acknowledges that the Service Provider is obliged to comply with the traffic rules applicable to him, as well as the regulations on driving and rest periods. The Supplier (his representative) shall make stops/rest stops during the journey as far as possible.

The Service Provider shall not be liable for the existence or validity of the travel documents required in connection with the trip, these shall be at the expense of the Customer/Passenger concerned. The Customer/Passenger shall be obliged to comply fully with all applicable border and aliens’ regulations and other legal and official requirements.

Minors under 14 years of age must be accompanied by an adult adult. If the adult accompanying the minor is not the minor’s guardian, the minor’s participation in the tour is subject to the presence of a declaration of consent in Hungarian and in the language of the country to be visited – or of the country of transit – in the form of a private document with full probative value, or with a translation, or, if it is difficult to translate the declaration in the language of the country to be visited, in English.

Children under 150 cm must be in a child seat in the vehicle. If a child is then to travel, the Customer must notify the Service Provider in advance of his/her need for a child seat. Child seat or booster seat insurance is provided at an extra charge. The child may not start the journey without a child seat or booster seat.

The order shall be deemed to have been fulfilled when the Service Provider has delivered the Customer to the desired destination in fulfilment of its contractual obligations. The order shall also be deemed to have been fulfilled if the carriage of the passenger has been permanently interrupted for reasons beyond the Supplier’s control (force majeure, the Customer’s/ passenger’s fault, etc.).

Data protection:

The Service Provider shall process personal data only in accordance with the provisions of applicable law, in strict compliance with the provisions of data management and data protection regulations, taking into account the principles of lawfulness, fairness and transparency, purpose limitation, data economy, accuracy, limited storage.

The Service Provider shall take all technical and organizational measures to process the personal data of its Customers in a secure manner, as required by Regulation (EU) 2016/679 of the European Parliament and of the Council.

The Privacy Policy on the processing of personal data is also available on the Service Provider’s website and at its registered office.

Right of withdrawal:

The Customer (Consumer) shall not have the right to withdraw from the contract for the provision of the service (after the service has been performed in its entirety) if the Service Provider has commenced performance with the Customer’s express prior consent and the Customer has, at the same time as giving such consent, acknowledged that he/she loses the right of withdrawal herein after the performance has commenced.

The Customer acknowledges that by accepting these General Terms and Conditions, the Customer expressly consents to the Service Provider commencing the performance of the Service. Upon completion of the service, the Customer shall lose his right of withdrawal as detailed in this clause, which the Customer acknowledges by accepting these General Terms and Conditions.

The right of withdrawal may only be exercised before the start of performance.

The Customer shall not have the right of withdrawal in the case of a contract for a service related to leisure activities where a deadline or period for performance has been fixed in the contract.

Miscellaneous and final provisions:

If a binding legal provision or a court decision limits or invalidates any provision of these General Terms and Conditions, this shall not affect the validity of the other provisions of these General Terms and Conditions.

The Hungarian Civil Code (2013. évi V. tv.) and other applicable legal provisions shall prevail with regard to issues not regulated in these General Terms and Conditions.

The most relevant legislation:

The contract between the parties is governed in particular by the following legislation:

Act CLV of 1997 on Consumer Protection;

Act CVIII of 2001 on certain aspects of electronic commerce services and information society services;

Act V of 2013 on the Civil Code;

Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses;

Act XLI of 2012 on passenger transport services;

Government Decree 176/2015 (VII. 7.) on the carriage of passengers by road for hire or reward.

These General Terms and Conditions shall enter into force on 20.04.2024, and shall apply to orders and contracts concluded after that date.

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